Cutsforth Inc engaged InfoPros to improve the quality of their technical documentation including their Zendesk knowledge base articles, and to streamline the effort for creating and maintaining technical content across multiple software platforms. InfoPros implemented Paligo, the next generation of technical documentation software, to single-source the content, perform shared reviews, and generate consistent, high-quality professional documentation from a single platform.
Cutsforth specializes in developing innovative technologies and services to support the power generation industry. As a fast-growing company, Cutsforth needed a more formal technical documentation management strategy that could support their growing portfolio of proprietary products and services. Paligo is the perfect platform for Cutsforth’s needs and will allow InfoPros and Cutsforth to quickly and easily create technical documentation and enhance customer support.
Paligo offers users an intuitive interface that combines some of the best features from tools like DITA, FrameMaker, MadCap Flare, and Confluence with integrated CMS, versioning, and workflow management. “While Paligo offers all the tools you need for robust structured authoring, it’s nonetheless also very important to select a good information architecture for your content,” said Anders Svensson, CEO at Paligo, “so we are delighted to see customers get assistance from professionals like InfoPros when getting started on their single-sourcing journey.”
By implementing Paligo for their technical documentation, Cutsforth will have the ability to utilize cloud-based single sourcing to generate product manuals, knowledge articles, and white papers and easily publish to ZenDesk. “Implementing Paligo allows us to bring more value to Cutsforth’s team, reduce costs, and streamline the content creation process,” said Rob Vaglia, Information Architect at InfoPros. “We like how user-friendly this tool is and how one tool does nearly everything we need.”
InfoPros has been serving the technical content needs of its clients since 1994. When you partner with InfoPros, you benefit from the knowledge, experience, and resources InfoPros has gained from successfully supporting the diverse needs of clients just like Cutsforth. Contact InfoPros today and learn more about what we can do for you.
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