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Online Help for a Better Customer Experience

If you need instructional content for your product or in-house software application, Online Help may be the right medium for your customers and employees. Orbis has the experience and skills to deliver the results you require. Whether you are looking to reduce the number of customer service calls, enhance the ease of use of your software or product, or provide immediate, context-specific assistance to customers, Orbis can tailor a solution for you.

Online Help may be relatively simple, focusing on a handful of “topics” (easily digested information bites), or quite complex, involving hundreds of topics. The size of your help system depends on the complexity of your application or product and your budget. With a full-time staff of experienced writers, graphic designers, and information architects, Orbis develops Online Help systems that are comprehensive and intuitive.

Online Help can create a positive customer experience and reduce technical support calls when properly designed. It must complement your software application or product and be intuitive to your typical end-user. Orbis has the experience and expertise to determine what type of Online Help is right for your needs and longer-term goals:

Examples of the Online Help systems we have developed for Clients in various industries:


About Orbis Technologies

Orbis has been the trusted content partner of choice for companies and organizations such as American Express, the U.S. Federal Government, The Home Depot, Cisco Systems, UnitedHealthcare, eBay, Facebook, and many more.

When you engage Orbis, we take the time to listen and develop an in-depth understanding of your immediate needs and longer-term challenges. Then, leveraging the capabilities that make us unique, we will provide a best-in-class, client-focused solution designed to achieve your business goals.

Experienced in a host of authoring software and with a wide variety of industries, we specialize in delivering a blend of services for documenting products and processes, training development, translation and localization, and content management.

Whether you need a complete training program to augment a new product or service, or you require job aids for internal learning, Orbis has the experience and skills to deliver the results you are looking for.