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Enterprise Documentation

You set the objectives. We manage the process and are accountable for the results.

The Orbis Way

Our unique approach allows us to quickly address your immediate needs, understand your long-term challenges and provide proactive, business-focused solutions. These critical steps include:

  • Understanding your specific business objectives
  • Developing recommendations for meeting those objectives
  • Developing a plan of action
  • Partnering with you to implement the plan
  • Continuously evolving and evaluating improvement opportunities
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American Express, Cisco Systems, Comcast, The Home Depot, and many other companies choose to work with us when they have a challenge and expert documentation is the solution. Choose the right partner for all your content needs.

Manuals and Guides

We take the time to understand your unique needs so that when our technical writers start developing your manual, they are efficient and effective at solving your specific documentation challenges. Our technical writers have created various manuals and guides for most industries and ensure that each manual communicates at the level appropriate for its audience.

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Process Documentation

Process documentation can help an organization maintain standards, train employees, and improve systems, which is especially important for company growth. However, the task of updating and managing process documentation can become overwhelming and time-consuming for already busy employees, which will often lead to outdated and incomplete process manuals. We can help.

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Knowledge Bases

Companies are moving away from producing conventional user guides and service manuals toward using an online knowledge base (KB) to provide product help and support information to their customers and internal support agents. From creating and revising knowledge articles to designing and implementing complete knowledge centers, we have the expertise to make your knowledge base accessible, efficient, flexible, and budget-friendly.

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Enterprise Documentation Services

Driven to be the best in our industry.

Content plays a key role in how effectively a company trains and supports its employees and business partners, as well as how a company’s products are received and used by its customers. That’s why finding a company that you can trust to develop and support the enterprise documentation and courseware your business requires is so important.

At Orbis, we develop the content to support your products, processes, and software applications that will create a positive customer experience, improve quality, and enhance employee performance.

When companies such as American Express, Cisco Systems, The Home Depot, and Comcast need content, they choose Orbis because we make it simple for them. We strive to be the best in our industry and continually challenge the status quo. Our solutions are focused on helping you achieve your business objectives and meeting your overall content management needs.

Your Orbis Project Team

Our project team approach is what makes Orbis’ enterprise documentation so successful. Our content writers and illustrators are led by an Orbis project manager to maintain the project schedule and standards, allowing you the flexibility to be more productive without having to worry about your company’s content development needs. When you work with Orbis, there is no question – your needs will be met, on time, every time.

We are able to understand the holistic scope of our clients’ needs to devise business solutions, not just technical documents, to solve business challenges.

simple and hassle-free

Your Orbis project team will consist of a project manager, technical writers, an information architect, and if needed, technical illustrators. Unique to Orbis, our staff are skilled employees – not short-term contractors – who know the right questions to ask to get to the heart of your needs quickly and make the communication process easy; a long-term partnership with us is simple and hassle-free.
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Choosing a content solutions company with dedicated employees creates a higher value for your company by cutting down on retraining and ramp-up time for each new project. For large, ongoing projects our technical writers can be available onsite at your location to simplify the process even further. Whatever your needs, Orbis will meet them with a custom solution.
Check out our Case Studies → 

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