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Outsourcing Technical Content Needs

Third Party Documentation

Outsource Your Technical Content with Confidence

Your business requires all types of technical content, ranging from product and software documentation to employee training material and SOPs. You want a solution for meeting those needs that saves you time, rather than creating more work for you. We get it — figuring out how to develop and maintain technical content is not at the top of your priority list. This is where InfoPros can help.

Developing, maintaining, and managing technical content is what we do. In fact, it is the main thing that we do and we have been doing it since 1994.

When you engage InfoPros, you gain a partner that provides you with best-in-class tools, skills, project management, and experience. We will integrate seamlessly into your company and provide the flexibility you require to meet the fluctuating needs of the business. Our approach to partnering is designed to make the process as simple as possible for you.

Companies such as American Express, The Home Depot, and Cisco Systems selected InfoPros as their outsourcing partner, knowing that they can trust us to consistently produce high quality technical content, without having to be involved in the details. We pride ourselves on providing quality outsourcing solutions for documentation and courseware, allowing you to get back to the work you do best.

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Why We're The Trusted Thrid Party Documentation Partner

While every company’s needs are unique, our clients will tell you that they trust us because of what we bring to the partnership:

  • Ability to understand the business needs and develop the appropriate solutions
  • Best-in-class skills for technical content development and management
  • Our cross-industry experience and best practices
  • Focus on reducing unit costs to drive long-term savings
  • Project team approach that makes the process simple
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Benefits of Outsourcing to a Third Party Documentation Partner

Companies typically consider outsourcing the development and maintenance of their technical content for one of two reasons: either they don’t want to make the investment in building and maintaining their own in-house team of people, or their business needs vary significantly, requiring more flexibility than an in-house team can provide. And since developing technical content is rarely a core competency of most companies, outsourcing can make a lot of sense.

We have made the investments in people, tools, and processes. When you choose to partner with us for your technical content outsourcing needs, we will provide you with:

  • A dedicated project team which is led by an InfoPros project manager; the team can ramp up or down as required to your current business needs and priorities
  • Best-in-class tools and technologies that housed in a secure, cloud-based platform
  • Comprehensive management reporting
  • A focus on reducing unit costs
  • Professional, accurate technical content that your end users will find easy to use

With InfoPros as your partner, you get the benefit of having the expertise, skills and knowhow typically only available to very large corporations that spend years building their own in-house team, but you forgo both the time and the investment. With InfoPros as your third party documentation partner, you set the objectives and we are accountable for the results.

To learn more about why companies have come to rely upon InfoPros please visit our case studies page.

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Project Team Approach

When you engage InfoPros, you are assigned a project team which is led by an InfoPros project manager and may include technical writers, technical illustrators, editors, information architects, and instructional designers. This approach gives you the benefit of a dedicated team of professionals, without needing to manage the projects or personnel yourself; you set the goals and objectives and then hold us accountable for delivering the technical content your company requires. We manage the process, keeping you informed every step of the way.

Our Approach

Your Project Manager

Keeping you informed is one of the key responsibilities of your InfoPros project manager; they will provide management reporting so that you know the status of all current tasks as well as budget information. The project manager also provides you with a single point of contact…making the process simple for you.


Cost Tracking

InfoPros is unique in that we focus on measuring, tracking, and then reducing our clients’ unit costs. We track the costs of creating technical content using metrics that we have refined across hundreds of projects and then analyze them to understand the key cost drivers. As we learn more about a client’s business, we make recommendations for reducing these costs, often by as much as 10-25% within our first year of working together.

If finding a partner that can handle your document outsourcing needs and will make the process simple is of interest to you, let us know and see how we can help.

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